Frequently Asked Questions

Welcome to the Maison Coone LLC website (hereinafter referred to as the “Site”). The following terms and conditions are intended to provide you with answers to frequently asked questions about our services, products, and other information. By using this Site, you agree to these terms and conditions. If you have any further questions, please feel free to contact us.

  1. Order Status
    How do I check the status of my order?
    You can view your order history and status by logging into your account. You can also find updates on your order status in your order confirmation email.
    What should I do if my order status shows “Pending”?
    This means your order is being processed. Please be patient and we will ship it to you as soon as possible.
  2. Returns and Exchanges
    How do I return or exchange an item?
    You can request a return or exchange within 30 days of receiving your item. Please refer to the Return and Exchange Policy on our Site and follow the instructions to submit your request.
    Who pays for return shipping?
    Generally, return shipping is the customer’s responsibility unless there is a quality issue with the item or the wrong item was shipped.
  3. Product Information
    How can I ensure that the item I purchased is the correct size?
    Our website provides detailed sizing charts and product descriptions to help you choose the right size. If you have any questions, please contact Customer Service for advice.
    What should I do if the item I purchased is not as described?
    If the item you received does not match the description on our website or is defective, please contact Customer Service immediately and we will provide you with a solution.
  4. Payment Information
    What payment methods can I use?
    We accept a variety of payment methods, including major credit cards (such as Visa, Mastercard, American Express, etc.), PayPal, and other online payment methods.
    Can I use a promotional code when paying?
    Yes, you can enter a promotional code during checkout to receive a discount. Please ensure that you enter the code correctly; promotional codes cannot be reused after use.
  5. Shipping and Delivery
    When will my order be shipped?
    Orders are generally processed and shipped within 1-3 business days after confirmation.
    Can I change or cancel an order I have already placed?
    If you need to change or cancel an order, please contact Customer Service as soon as possible. We will do our best to accommodate your request before your order ships.
  6. Account Security
    How can I protect my account?
    Please use a strong password and change it regularly. Also, do not share your account information with others. If you suspect any unauthorized access, please contact us immediately.
    Can I log in to my account from multiple devices?
    Yes, you can log in to your account from multiple devices, as long as you ensure security and privacy.
  7. Troubleshooting
    What should I do if I can’t log in to my account?
    Please check that you entered your username and password correctly. If you still can’t log in, you can use the “Forgot Password” feature to reset your password.
    What should I do if the website won’t load or an error message appears?
    If you are experiencing technical issues, please make sure your browser is up to date. You can also try clearing your browser cache. If the problem persists, please contact our technical support team.
  8. Contact Us
    If you have any other questions or need further assistance while using this website, please feel free to contact us at any time:
    Customer Service Hotline: +1 (865) 260-3066
    Customer Service Email: help@maisoncoone.shop

Thank you for choosing Maison Coone LLC. We look forward to providing you with excellent service and a great shopping experience!