Returns and Exchanges

Welcome to Maison Coone LLC! We want you to be completely satisfied with your purchase. If you are not satisfied with your order in any way, we offer a flexible return and exchange policy to ensure a pleasant shopping experience.

1. Return Policy
   Return Period: We accept returns within 30 days of receiving your item. Please ensure you submit your return within this period.
   Product Condition: Returned items must be unused, unwashed, and undamaged, with all tags and packaging intact.
   Return Request: Please submit a return request through our website or by emailing us via customer service, along with your order number and reason for return.
2. Exchange Policy
   Exchange Request: If you require an exchange (e.g., for a different size or color), please submit your exchange request within 30 days of receiving your item.
   Product Condition: Exchanged items must meet the product condition requirements outlined in our Return Policy.
   Processing Time: We will process your exchange request as quickly as possible upon receipt and ship the replacement item of your choice.
3. Return and Exchange Shipping Costs
   Return Shipping Costs: Return shipping costs are generally the customer’s responsibility, unless there is a quality issue with the product or the wrong item was shipped.
   Exchange Shipping Costs: Shipping costs incurred for product exchanges are the customer’s responsibility, unless the exchange is due to an error on our part (e.g., shipping the wrong item).
4. Refund Policy
   Refund Processing: Once we receive your returned item and confirm it’s eligible for a return, we will process your refund. The refund will be processed using the payment method used for the original payment.
   Refund Time: Refund processing time generally takes 5-10 business days, but may vary depending on bank processing speeds.
5. Non-Returnable Items
   The following items are not eligible for returns and exchanges:
   Discounted items or final sale items (e.g., marked as final sale)

Thank you for choosing Maison Coone LLC. We look forward to providing you with excellent service and a quality product experience!